Privacy Policy

Last updated: 29 June 2026

1. Introduction

Lumio Learning Centre (“Lumio”, “we”, “us”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Information We Collect

We may collect the following categories of personal information:

• Parent/guardian names and contact details
• Learner name, grade, school and curriculum
• Session notes and progress records
• Payment information
• Website usage data (anonymised)

3. Why We Collect It

Your information is used to:

• Process enquiries and manage sessions
• Personalise learning plans for each learner
• Communicate progress updates to parents
• Process payments
• Improve our services

4. How We Protect Your Data

• Stored on secure, encrypted servers
• Access limited to authorised Lumio staff
• Payment processing handled by certified third-party providers
• Data retained only as long as necessary

5. Children's Data

All learner data is collected with parent/guardian consent. Parents may request access to, correction of, or deletion of their child's data at any time by contacting us at lumioadmin@gmail.com.

6. Third Parties

We do not sell your data. We may share information with:

• Payment processors (billing only)
• Communication platforms (WhatsApp, email) for session notifications
• Service providers bound by confidentiality agreements

Some of these service providers (such as our website hosting, database, and email providers) may process or store your information on secure servers located outside South Africa. Where this happens, we take reasonable steps to ensure your information remains protected to a standard consistent with POPIA.

7. Cookies & Analytics

Our website uses cookies to help it function and to understand how it is used. We collect anonymised information about site usage to help us improve our services. No personally identifiable information is gathered through these tools.

You can manage or disable cookies at any time through your browser settings.

8. Your POPIA Rights

You have the right to access, correct, delete, or object to the processing of your personal information. To exercise these rights, contact our Information Officer.

You also have the right to lodge a complaint with the Information Regulator (South Africa) if you believe we have not handled your information lawfully:

• Website: inforegulator.org.za
• General enquiries: enquiries@inforegulator.org.za
• POPIA complaints: POPIAComplaints@inforegulator.org.za

9. Information Officer

Our designated Information Officer can be reached at lumioadmin@gmail.com.

10. Policy Updates

We will notify you of material changes via email. Continued use of our services after notification constitutes acceptance of the updated policy.